Standard Terms & Conditions

Bookings

Kelmac Group confirms your place on a course once payment is received in full upon booking.

An acknowledgement will be sent out confirming your place including details of the course venue.

At all times, Kelmac Group will provide a minimum 10 working days notice in the event that a course will not proceed. Although every effort is made to ensure all courses proceed and/or as much advance notice is given if course is postponed/cancelled. See cancellation/postponement below for more information.

Public Training Fees

All public course fees are payable in full at the time of booking. Delegates may pay at the time of online booking by credit card and/or by invoice if providing a Purchase Order Number which is payable within 5 working days (by invoice), unless otherwise agreed in writing. 

In house/Tailored Training Fees

It is Kelmac Group policy to issue a proposal for all in house and/or tailored course requests.  Where a proposal for an in house or tailored course has been accepted in writing by a client, 100% of the course fee is liable upon acceptance of the proposal within 10 working days to confirm.  Any expenses (if charged) are billed separately and are due within 10 working days from invoice date. 

Kelmac Group will endeavour to meet the clients preferred course delivery dates.  Once dates for the training have been agreed between Kelmac Group and a client, the dates become firm and are not changeable unless by mutual consent.  Requests to change the delivery dates for an in house and/or tailored course delivery within the 30 day period will be reviewed on a case by case basis, having given due consideration to Trainer schedules, the notice period given etc.  Where Kelmac Group incurs costs as a result of a change in delivery dates requested by a client, Kelmac Group shall notify the client of Kelmac Group reserves the right not to accept the client change request, in the event client authorization for the additional costs are not acceptable to the client.  In all such cases, the original course delivery dates shall be binding on both parties.

Late Payment

Kelmac Group reserves the right to charge a late payment fee in the event training fees are not paid in line with Kelmac Group terms and conditions, unless otherwise agree by both parties.

Method of Payment

The preferred method of payment is credit card for online bookings and/or electronic funds transfer.  Please contact Kelmac Group Finance for our bank details.     

Payments by electronic funds transfer may be subject to bank charges.  
When using the electronic funds transfer payment method, please ensure the fee submitted is net of charges.

Discount Policies

Kelmac Group offer a 5% online booking discount when a delegate books and pays online for a course at the time of booking. Otherwise, the discount does not apply.

It is Kelmac Group policy to offer our learning solutions at competitive prices.  If there are more than 2 people from the same organization attending the same course please contact Kelmac Group or a Kelmac Group partner for a quotation and a discount may be applied.

Delegate Substitutions

A substitute person may attend a class in place of an original delegate.  There will be no charge if a substitute person wishes to replace the original delegate, subject to the substitute Delegate details being provided to Kelmac Group a minimum of 5 working days in advance of a class start date. Kelmac Group reserves the right not to allow a substitute delegate on a class where prior knowledge is required and where the substitute delegate has not satisfactorily met any prior knowledge requirements. 

Delegate Transfers

A delegate may transfer to another class at no additional cost provided a minimum of 14 days notice has been provided to Kelmac Group in writing.  All transfer requests less than 14 days will be considered on a case by case basis.  However where the transfer request affects the class, Kelmac Group reserves the right to deny the request and the delegate will forfeit the training fee.  This policy does not affect the organization and/or delegate's right to nominate a substitute person to attend the class provided they satisfy the prior knowledge requirements for the course.

Cancellation

For cancellation the following charges apply:
- Individual Learners canceling with 30 days or more notice will receive a full refund.
- Cancellations within 15-29 days of the published class start date will receive a 50% refund.
- Cancellations within 1-14 days of the published class start date will forfeit the full training fee.
- Individual learner's that fail to show for a course are not eligible for refunds or substitutions.

Postponement

The public schedule is subject to change without notice. In the event of cancellation, Kelmac Group will contact you to either offer you a full refund or place on an alternative course. All refunds will be issued by cheque.

Catering

Each course includes refreshments only. Delegates must source their own Lunch.

Location/Training Venue

A location is subject to change up to 14 days in advance of a class start date. Only 14 days in advance will a location/training venue be confirmed. All confirmed delegates will be issued notification in writing upon confirmation of a location/training venue for their chosen course.

Accommodation & Travel

Attendees are responsible for arrangements for their own travel. Kelmac Group do not accept any liability for accommodation and travel for a delegate in the event of cancellation or postponement.

Examination Resits

A person is entitled to resit an examination only once and this must be within 6 months from the original course finish date. Any person who is unsuccessful in the initial written examination can request examination feedback and support from Kelmac Group. Anyone wishing to resit and/or receive examination feedback and support must pay a fee of 150 EURO per person/resit payable to Kelmac Group in advance.