Kelmac Group Limited
Pearse House
Pearse Road
Raheen Business Park
Limerick
Ireland
P: +353 61 491 224
F: +353 61 491 225
E: info@businessedgeglobal.com
W: www.businessedgeglobal.com |
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- Are there exams?
There are exams on our accredited Lead Auditor/Auditor Conversion courses. There are no exams on Internal Auditor courses in general.
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- Where are courses held?
Courses are held throughout Ireland. When you have booked a course, information regarding the venue will be sent to you.
- Are course venues wheelchair accessible?
All venues are wheelchair accessible. However, some rooms in particular venues may have steps. If you are attending a course and have specific accessibility requirements, please advise us in advance and we will be happy to ensure that the course is held in a suitable room.
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- What times do courses start/finish?
Courses generally run from 8.00am to 5.30pm. However some of our courses will run longer, all times are included on the ‘Receipt of Booking’ email
- Do Kelmac Group book accommodation?
We do not book delegate accommodation, however we do have special rates with some hotels. When you contact the hotel to make a booking just advise them that you are attending an Kelmac Group courses to avail of the special rate (if applicable). Please note that from time to time the hotel may have special offers available on their website
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- Is lunch provided?
Morning/Afternoon Break refreshments are provided by Kelmac Group however we do not provide lunches. Delegate are responsible for their own lunches.
- Are bookings transferable?
A substitution can be made up until the day of the course. Where a course had specific entry requirements, the substitute will need to be approved.
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- How do I cancel a course booking?
Please phone us on +353 61 491 224 with the details of your booking and we can organise to cancel your course place. Please keep the following Kelmac Group Terms and Conditions in mind:
Course Cancellations
Notice outside 30 working days incur no penalty
Notice of 15 to 29 working days incur 50% fee
Notice within 14 working days incur 100% fee
- Course Postponement
Notice outside 30 working days incur no penalty
Notice of 15 to 29 working days incur 25% fee
Notice within 14 working days incur 100% fee
- Will I receive a Certificate?
All delegates with full attendance will receive an Kelmac Group Certificate on successful completion of the course.
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All Public courses and Customised versions of these can be delivered on an In-House basis
In-House Course Features:
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- How much does it cost to run a course In-House?
In-House courses are priced per course rather than per delegate. The cost depends on the course type and the course length. Contact us to discuss your requirements and we will email you a proposal outlining pricing.
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We would advise that training rooms should be spacious and ideally have natural light and air-conditioning.
- Can courses be tailored to suit my organisation’s needs?
Yes, most of our courses can be tailored to suit your organisation’s needs. For example, should your course include a practical audit, this can be carried out on a company process and we can include your organisation’s documentation as part of the training. However, Accredited courses cannot be altered outside the rules of Accreditation.
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- When is my course fee payable?
Public Courses: Full payment is due upon booking.
In-House Courses: 50% is payable in advance upon confirmation and 50% on course completion.
- How can I pay my Course Fee?
Payment can be made by Credit Card / Laser. Only registered Kelmac Group Clients can pay by invoice/cheque/bank transfer.
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- What happens if I have to cancel my place on a course?
A substitution can be made up until the day of the course. (Where a course had specific entry requirements, the substitute will need to be approved). In the event of cancellation or postponement, the following fees will apply;
Course Cancellations
Notice outside 30 working days incur no penalty
Notice of 15 to 29 working days incur 50% fee
Notice within 14 working days incur 100% fee
Course Postponement
Notice outside 30 working days incur no penalty
Notice of 15 to 29 working days incur 25% fee
Notice within 14 working days incur 100% fee
- What happens if the course I am scheduled to attend is cancelled?
Kelmac Group reserves the right to cancel a course should there be insufficient demand. In the event that you have paid for a course which is subsequently cancelled a full refund will be given or your payment can be transferred to another Kelmac Group course. We will contact you to check your preference.
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- What is included in the Public Course Fee?
All course documentation (ex. International Standards) and refreshments are included in the public course fee. If you require accommodation please book directly with the hotel. Hotels we use may have a rate for Kelmac Group delegates. We advise you to book early and to indicate that you are attending this course in order to avail of this rate. In some cases, discounted web rates may also be available.
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